Support

Help, a short email away.

Aural is a small, local-first app. If something is off, or you just want to talk through how to practice, write to us. A person reads every message.

Email support
Contact@Kymatalabs.com

The fastest way to reach a human. We aim to reply within a couple of days.

Before you write
A few quick answers.

Most questions are about device requirements, the free loop, or managing a subscription. They are answered below.

Which iPhones can run Aural?

Aural requires iOS 26 and an Apple Intelligence-compatible iPhone, so transcription and coaching can stay on device. That means iPhone 15 Pro, iPhone 15 Pro Max, and iPhone 16 models or later. iPhone 15 and iPhone 15 Plus can run iOS 26 but do not support Apple Intelligence. Support for more iPhones is one of the first things planned after launch.

How does the free loop work?

The first practice loop is free: speak, hear what happened, and try again before anything is asked of you. A seven-day practice pass begins after your second insight. After the pass, you choose $7.99 per month or $49.99 per year. Payment is handled by the App Store.

How do I manage or cancel a subscription?

Subscriptions are managed through the App Store, not on this website. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Aural. Purchase state is checked with RevenueCat using an anonymous entitlement, with no email or login attached.

Where is my practice stored?

Recordings, transcripts, metrics, and coaching stay on your iPhone. Recognition and coaching run on Apple's on-device frameworks. For the full boundary, including purchases, diagnostics, and website traffic, see the privacy page.

Can I record with a Bluetooth microphone, like my AirPods?

For now, your iPhone's built-in microphone gives you the most accurate results. Bluetooth microphones like AirPods compress your voice in ways that can make the live meter and your delivery scores less reliable. If your AirPods are connected when you start recording, your iPhone may use them as the microphone. For the best session, pop them in the case or disconnect them before you record. Better support for Bluetooth microphones is in the works.

I found a bug, or have feedback.

Please tell us. Email Contact@Kymatalabs.com with what happened and the iPhone model you are on. If you are a TestFlight tester, the built-in feedback tool works too. Your practice content is never attached to a report.